Clear boundaries are part of the service.
Anqa Life supports defined administrative work. The customer remains trustee and retains all discretionary, professional, and regulated decisions.
Service boundary. Services are not offered where a license, registration, or other authorization is required unless and until the applicable requirement is satisfied. Service scope varies by agreement and jurisdiction.
| Activity | Anqa Life role | Customer role | Decision authority |
|---|---|---|---|
| Organize source and carrier-issued information | Support | Review and accept | Customer / authorized professional |
| Track administrative dates and work status | Support | Oversee scope and exceptions | Customer |
| Prepare draft correspondence and information packages | Prepare | Review, revise, approve | Customer / authorized professional |
| Exercise trustee discretion or determine fiduciary action | No | Retain and exercise | Customer trustee |
| Recommend, solicit, negotiate, place, or change insurance | No | Use appropriately licensed professionals | Customer / licensed professional |
| Hold funds, initiate payments, or control policy values | No | Retain control and authorization | Customer / financial institution |
Wording does not determine regulatory status.
The actual activities, permissions, communications, compensation, contracts, employee conduct, data access, and money-handling practices must match these boundaries. Activity-by-activity and jurisdiction-by-jurisdiction legal review is required.